Experiments
Here you will find an overview of some of our experiments.
Can we help citizens better with AI? The chatbot experiment
In May 2023, in collaboration with colleagues from the Social Insurance Bank, we started...
Exploring knowledge retention to anticipate the future
In a rapidly changing world, knowledge assurance is important for large organizations such as the SVB,...
Future Generation Thinking
Introduction In this “function 3” exploration we look for the value of...
Influence Generative AI on public services
Exploration of the Generative AI trend Generative AI is a technological trend that we...
Notify NL
The government's generic and open source notification service, for the government Listen to our...
DGL Calculation Aid
Sustainable Separate Living, yes or no? What are the financial consequences of 'Sustainable...
Applying for child benefit when registering the birth of the first child
Voice ID
Can we identify citizens calling the government with their own voice? That is the question...
Systems Thinking Innovation & Social Security
How can we innovate in the public domain? Innovation is not yet firmly anchored in...
PGB Wizard
Completing a care agreement to arrange PGB is quite complicated and...
Commons and social security does that go together?
Inspiration about commons Support Your Locals: Neighbourhood Currencies200 years ago...
Secure Multi Party Computation MPC
Could Secure Multi Party Computation also known as MPC be a solution to not...
SVBatical?
The percentage of employees with burnout complaints has been steadily increasing since 2015. According to...
Open Policy Design
Involving citizens and organizations in government is an important movement in...
How can we find the right documents with AI?
How can we use AI to get documents to the surface faster? It turns out that...
My Remigration App
In this project we developed the first app that allows SVB customers to apply for...
Proactive social services on the blockchain
Blockchain is still regularly used as a buzzword, but the use cases for which the...
Digital bank statements via PSD2
Why PSD2? Innovation can be driven by new laws and regulations. For example, the...
Data interoperability (DIO)
In the DIO project, Novum carried out a POC together with the Chamber of Commerce in which we...
The Voicebot
Get answers to your questions via speech technology The Voicebot is a Google Action that...
Waldo - digital life certificate
Waldo is the alternative way for SVB customers to obtain a digital proof of life...
The Foreign Portal
The Foreign Portal is a portal where SVB customers abroad can log in...
StuPa
A portal for students who are going to study abroad.Study abroad...
Speech-to-text
In collaboration with the SVB Datalab and the TOP4 (Talent Development Program), a...
Measuring customer experience is knowing
A Design Sprint around the theme of customer satisfaction. How can we measure this? And how...
Nederband
A project to bring AOW'ers abroad in contact with each other. We are in...
The chatbot
Sam, is the chatbot that runs on Facebook Messenger, to answer the most frequently asked general questions...
Loneliness among the elderly
In collaboration with startup Reall, a Design Sprint was conducted to investigate how we can...