Use the sprint
The double child benefit for children living at home with an intensive care demand is, apart from a whole mouth full, quite difficult to apply for for parents. As a consultant to SEB, that really bothered me. Why could parents first on the basis of an AWBZ (General Exceptional Medical Expenses Act) indication make a fairly simple claim to double child benefit and from 2015 only on the basis of a WLZ (Long-Term Care Act) indication !? If you have a child with an intensive care demand, you already have a lot to do with indication procedures and administration, we cannot reuse that information for the DKIKZ application (double child benefit).
I shared that surprise with others, which did not immediately lead to action. I found that promotion mode at Novum. That led to a design sprint. Completely new, but with colleagues from all sections of the SVB we have come to a concrete first step to make it easier for parents. If a child is already known to DPGB and, for example, has an indication, we could use that knowledge if permission is given. So first start sharing information within the SVB. A prototype helps in the conversations with CIZ (Center for the Indication of Care) and the Ministry of Social Affairs and Employment (Social Affairs and Employment) to show that it can be much easier for parents. We must succeed, we will do it!
By Hannah Smet