Waldo, het digitale levensbewijs

Waldo, the digital life certificate

Waldo, the digital proof of life Reading time: 3 minutes Waldo is the alternative way for SVB customers to provide a digital proof of life. We built Waldo together with the SVB and the winner of the hackathon. We tested Waldo with real customers in 5 ...
Leuk nieuws… Sam de chatbot is geboren!

Nice news ... Sam the chatbot is born!

Fun news… Sam the chatbot is born! Reading time: 2 minutes. The trial version of the child benefit chatbot, also called Sam, has landed. This has been used by a number of people via Facebook messenger. There you got general questions about child benefit ...
Speech-to-text

Speech-to-text

Speech-to-text Reading time: 2 minutes In collaboration with the Datalab and TOP4 (talent development program) of the SVB, Novum started a Design Sprint on the topic of telephone calls and gaining insight into customer satisfaction. Hereby we have ...