Maike Klip over de Begripvolle Ambtenaar

Maike Klip about the Understanding Civil Servant

Maike Klip about the Understanding Civil Servant In this episode Maike Klip, UX researcher and digital strategist at DUO, tells us all about The Understanding Civil Servant. What started as research is now causing a government-wide movement. Every official understands and we ...
Wat is de impact van Corona op de dienstverlening van de SVB?

What is the impact of Corona on the services of the SVB?

What is the impact of Corona on the services of the SVB? What is the impact of Corona on the services of the SVB? We are investigating this with Project Post Corona. What have we learned from the Corona crisis and how do we hold on to the lessons learned? How did the ...
De eerste 0-meting

The first 0 measurement

The first zero measurement Reading time: 6 minutes View the full research report Novum has been around for 3 years now. In these 3 years we have been able to develop into a successful innovation lab within the Dutch government, which now includes ministries ...